Returns & Exchanges

Returns and exchanges must be initiated within 7 days of the order being confirmed as delivered. Requests submitted outside of this window may not be accepted.

Eligible exchanges must be initiated within 7 days of your order being confirmed as delivered and are subject to product availability.

Refund to original payment: An $8.95 return shipping fee applies to each return request and will be deducted from your refund. Any original shipping charges paid at checkout are nonrefundable.

Prefer store credit? Return shipping is complimentary when you choose Sole Envy store credit.

If you received an item that is damaged, defective, or incorrect, return shipping is on us.

Refunds and store credits are issued after your return has been received, inspected and approved.

Items must be unworn, unaltered and in new condition, with all original packaging and tags. We recommend trying footwear on indoors on a clean, soft surface.

All footwear must be returned in its original shoe or boot box and placed inside a separate protective shipping box. A shipping box is required for all footwear returns. Shipping labels, tape, writing or other markings may not be placed directly on the original shoe or boot box. Footwear returned in a shipping mailer rather than a protective outer box may be refused.

Accessories may be returned in a protective shipping box or mailer, provided the merchandise and its original packaging are adequately protected.

Items or original packaging returned worn, damaged, altered or otherwise not in resalable condition may be refused and returned to the customer at the customer's expense.

Items marked CLEARANCE are final sale and are not eligible for return, exchange or store credit. Gift cards are also non-returnable.

Promotional or discounted merchandise remains eligible for return or exchange unless specifically marked CLEARANCE.

Every item that leaves Sole Envy is personally inspected before shipping because we want your order to arrive exactly as it should.

In the unlikely event that your item arrives damaged or defective, or you receive an incorrect item, please initiate a return through our Returns Portal within 48 hours of your order being confirmed as delivered. We will review and resolve the issue as quickly as possible. We may request photos of the item and packaging.

For confirmed damaged, defective or incorrect items, Sole Envy will cover return shipping and replacement shipping. If a replacement is unavailable, you may choose a refund to your original payment method or Sole Envy store credit.

Returns and exchanges are subject to the eligibility requirements outlined above. Sole Envy reserves the right to refuse merchandise that does not meet our return requirements.

We also reserve the right to limit or decline returns or exchanges in cases of excessive or unusual return activity, repeated exchanges, suspected misuse of our return policy, or other activity that may indicate abuse of our return program.

Return eligibility is determined after merchandise has been received and inspected by Sole Envy.