We begin processing orders quickly so we can get them on their way to you. If you need to change or cancel an order, please contact us as soon as possible. We will do our absolute best to assist; however, changes or cancellations cannot be guaranteed once processing has begun.

Once your order is successfully placed, you will receive an order confirmation by email. You can also sign in to your Sole Envy account and select Orders to view your order details and current status.

We accept Visa, Mastercard, American Express, Discover, and Diners Club, as well as Shop Pay, Apple Pay, Google Pay, and PayPal.

Shop Pay Installments may also be available for eligible purchases, allowing you to split your purchase into payments. Available payment options will be displayed at checkout.

We strive to process and ship orders on the same business day. During periods of higher order volume, please allow up to 48 hours for processing. Orders placed on weekends or holidays will begin processing on the next business day.

Standard shipping is based on your order subtotal:

Orders $0.01-$49.99 — $8.95

$50-$74.99 — $11.95

$75-98.99 — $14.95

$99 or more — FREE standard shipping

Some discounts or promotions may not be combined with free shipping.

UPS 2nd Day Air and UPS Next Day Air Saver may be available at checkout. Availability and rates are calculated by UPS based on your order and delivery destination.

Yes. UPS 2nd Day Air and UPS Next Day Air Saver may be available at checkout. Availability and rates are calculated by UPS based on your order and delivery destination.

Expedited shipping applies to carrier transit time after your order has been processed and does not shorten order processing time.

Once your order ships, you will receive a shipping confirmation email with tracking information.

You can also sign in to your Sole Envy account and select Orders to view your order status and tracking information.

Please allow a little time after shipment for the carrier to scan your package and begin displaying updates.

At this time, Sole Envy ships within the United States only. We hope to expand our shipping options in the near future.

Sole Envy carries footwear from established fashion footwear brands using standard U.S. women's shoe sizing. We do not source footwear from overseas marketplace sites where sizing may differ significantly from standard U.S. sizing.

Because fit can still vary slightly by style, we recommend ordering the size you typically wear in comparable footwear. If you are between sizes, we recommend the larger size.

Most of our footwear follows standard U.S. women's shoe sizing and can generally be ordered in the size you normally wear.

Fit can vary slightly depending on the style, construction, and individual foot shape. If you are between sizes, we recommend using your experience with similar styles when selecting your size.

We purchase different quantities of each style, so inventory can vary significantly from one style to another. Some styles are stocked in larger quantities, while others are intentionally more limited. Restocks are not guaranteed, and once a size or style sells out, we may not opt to restock it.

If you find a style you love, in your size, we recommend grabbing it while it is available.

We make every effort to ensure our product photos accurately represent the actual color and appearance of each item.

Please keep in mind that colors may vary slightly depending on your screen, device settings, and lighting conditions.

Returns must be initiated within 7 days of delivery.

Yes. Exchanges must be initiated within 7 days of your order being confirmed as delivered. Exchanges are available for eligible items, subject to availability. Because our inventory can sell quickly, we cannot guarantee that your preferred replacement size or color will still be available.

An $8.95 return shipping fee applies to each return request refunded to the original payment method and will be deducted from your refund. Return shipping is complimentary when you choose Sole Envy store credit.

The return shipping fee does not apply if you received an item that was damaged, defective, or incorrect.

Returned items must be unworn, unused, unaltered, and in new condition, with all original packaging and tags included.

Shoes must be returned in their original shoe box, with the shoe box placed inside a separate shipping box. Please do not attach labels, tape, or other shipping materials directly to the shoe box.

No. Clearance items are FINAL SALE, and are not eligible for return, exchange, or store credit.

If your item arrives damaged, defective, or incorrect, please initiate a return in our Returns Portal within 48 hours of your order being confirmed as delivered and select the appropriate reason for your return.

Follow the instructions in the return portal and provide any requested photos or relevant information so that we can review the issue and make it right. There is no return shipping fee for damaged, defective, or incorrect items,

Ready to start? Use our Return & Exchange Portal to submit your request. Returns and exchanges must be initiated within 7 days of your order being confirmed as delivered.

For complete eligibility requirements, return shipping details, packaging requirements, and final-sale information, please review our Returns & Exchanges Policy.

Yes. Sole Envy digital Gift Cards are available to purchase online and can be used toward eligible purchases.

Click here to purchase a Gift Card

Enter the Sole Envy Gift Card code at checkout. Any remaining balance can be used on a future purchase.

No. Sole Envy Gift Cards never expire.

No. Sole Envy Gift Card purchases are non-refundable and cannot be exchanged for cash, except where required by law.